Organisations implement call recording for a variety of reasons. Traditionally, call recording was deployed by businesses complying with regulations, or for dispute resolution, but was soon identified as a vital business tool. Recorded calls are useful not only for training purposes and quality assurance: with the advent of speech analytics and big data, captured conversations can be mined for information and used to improve business practices.
Dubber Connect has democratised call recording, making it affordable for businesses of all sizes for the first time. Its cloud architecture allows it to scale to the requirements of the customer - from thousands of contact centre employees down to a single user. With Playback the benefits of call recording are available to individuals, on demand. Important phone calls can be replayed at the touch of a button, ensuring that details are not forgotten.