Zoe is Dubber Connect’s collection of speech intelligence modules. Zoe can analyse and evaluate recorded conversations to establish the emotion of the caller, and search calls for specific words, phrases, or characteristics. This functionality can be used to identify recurring issues and opportunities for business development and can track trends in customer behaviour.
Zoe has democratised speech intelligence and made it accessible to small businesses, and even single users, with an affordable monthly subscription. Zoe is deployed through Dubber’s API, allowing it to be easily integrated with a variety of other applications. Through the API, users can create their own custom applications of the functionality to realise limitless use cases.